LIVONIA, Mich., Dec. 14, 2023 (GLOBE NEWSWIRE) — A new Cogent Syndicated report from Escalent finds as the impact of inflation and higher energy prices continues to reverberate through the Energy industry, the overall perception that utilities are offering reasonable rates for the services they provide is seeing a persistent decline, leading to an overall drop in customer engagement.
* Utilities named as Customer Champions are selected based on having Engaged Customer Relationship Index scores in the top decile of the industry, the top score within their respective benchmark segment, or an Engaged Customer Relationship Index score within 20 points of the top benchmark segment score and above the industry average.
(GlobeNewsWire)